The landmark IFMA-RICS collaboration, in conjunction with IFMA Sweden, will launch World Workplace Europe this 30 May – June 1, in Stockholm, Sweden. The high-profile World Workplace global events have aimed at advancing and shaping the work of facility management (FM) professionals for the last 30 years.
World Workplace Europe will offer the same valuable education, networking opportunities and inspirational content that FM professionals have come to expect from World Workplace events in the United States, India and Asia, but with a distinctively European focus. Wherever World Workplace is held, the programming guides participants in addressing timely topics of critical importance to operating the built environment.
Held in a rustic repurposed brewery, World Workplace Europe will be unlike any industry conference you’ve attended before. The European conference program will feature:
- Engaging speakers, expert advice and information
- Conversations and experiences shared between colleagues
- A Swedish-style marketplace where new discoveries and partnerships are made
For more information, visit the event’s website at www.worldworkplaceeurope.org
Information about our participation:
Sodexo seminar, May 31 13:40-14:05
A speaker session led by Rachel Permuth: Demystifying Experience Design in Hard and Soft FM (Lilla Hall)
Demystifying Experience Design in Hard and Soft FM
The notion of creating a great “experience” for customers has long been central to achieving customer satisfaction and brand loyalty. However, few users of experience-design methodologies have applied their concepts that are well-tested in User-Experience fields (technology, tourism) to the workplace. Retailers have argued that experiences are a new type of economic value, distinct from commodities, goods, and services. In a highly-commodotized world, it would seem like the authentic design and application and scaling of consumer-facing experiences would be adopting in fields other than retail.
Audience members will learn about Johnson and Johnson’s (J&J) Project Essence, their global workplace experience strategy and how experience design practice has aligned with their business goals and culture. As part of this work, J&J partnered with Sodexo, which has its roots in hospitality and enhancement of Quality of Life. Both companies will take participants through a participatory session that is first didactic, in that it explains the roots of experience design, relevant design methodologies and when to use them, and concrete examples of how design can be applied to hard and soft FM as well as CRE services.
Rachel Permuth, PhD, MSPH
Global Vice President of Research, Innovations 2 Solutions, Corporate Services
Dr. Rachel Permuth is the Global Vice President for Research for Corporate Services at Sodexo. Prior to working at Sodexo, she spent 10 years as a behavioral scientist at the National Institutes of Health. Rachel’s work revolves around understanding and measuring Quality of Life drivers in the workplace – both from the person and the built environment perspectives.
She received her PhD in Public Health from the University of Maryland with a concentration in Workplace Health Behavior. She also has a Master degree in Epidemiology from the University of South Florida. Her team is comprised of researchers from various backgrounds, including chemistry, social work, health communications, and health economics. Rachel also leads our internal practice on Experience Design in the workplace.
Where to find us
- Come and meeting us our stand XYC
- We will show xxx and yyy